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Returns Policy

REFUND & EXCHANGE POLICY:

Faulty Garments or Incorrect Delivery Issues

At Stanley’s Menswear we always aim to provide a high level of customer service, provide you with good quality goods & all at reasonable prices. However, despite our effort & good intentions, we know that mistakes can happen.

If the item(s) you purchase arrives faulty or damaged then please contact us within 14 days of receipt of your parcel to obtain a returns authorization number, You will then be required to post the item back to us for examination, including a copy of the invoice, all the original packaging & a letter explaining the fault. If the garment is inspected and found to be faulty then a full refund, including postage will be honoured or if you prefer we can exchange the item for you.

If the garment is inspected and found not to be faulty then we will contact you. You will have the choice of exchanging the garment or we can return the original item. You will however incur an extra postage charge under these circumstances.

Please note all Refunds will only be made against the credit card used in the original purchase.  We will not allocate a refund to a different credit card under any circumstance.

If we accidently forward you the wrong garment, then you will be entitled to a full refund including postage.  You will also be entitled to a big apology for any inconvenience caused

Remember that Stanley’s Menswear is governed by the Victorian Consumer Laws so if any problems occur we are here to help.  Please contact us if you have received a faulty garment.  We are obligated to either repair a faulty garment within a reasonable amount of time or forward you a refund or exchange.  Either way we will be available to sort out any issues that may arise in a considerate and fair manner.  I promise you that we will not disappear!!

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General Returns Policy

If you have purchased an item which is the wrong size, colour or fit, then we will happily exchange or refund the item. All exchanges will incur another postage charge & any refunds issued will exclude the price of postage initially paid.

Exchanges or refunds will not be issued for any "special orders" or if the garment has been altered e.g. trouser legs have been shortened. 

Our Refund or exchange policy applies only when:
1. The item is returned to us in its original condition;
2. The garment has not been worn or washed;
3. All packaging, including labels must be returned unaltered; and
4. A copy of the original invoice is provided.

If you have an item to return please use the following procedure:
1. Email or phone us within 21 days of delivery. (Or within 3 months over the Xmas period being October to January)
2. Provide us with your full name, web order number and a description of the problem.
3. After the information has been verified we will forward a returns authorization number to you via email.

Out of Stock Items

The stock levels shown on our website are aligned with our point of sale system and are updated daily.  On occasions are stock levels may be incorrect or the stock may have been sold during the day.  In the rare event you purchase a garment that is not available we will contact you by phone or email and let you know exactly where you stand. If the garment is unavailable or we are waiting on delivery you will either be offered a full refund or we will forward the garment to you as soon as it arrives in store.

Price Change

On rare occasions a garments price may change. We reserve the right to contact the customer and inform them of the new price. This would be a rare occurrence and the customer would be given the opportunity to cancel the order and receive a full refund or alternatively pay the new quoted price.

Colours

All the colours displayed on this website are true & accurate. Colours can vary on individual computer screens, depending on set up. We cannot be held responsible for this anomaly.

Stock Availability

Our website is aligned with our in-store Point of Sale system which gives you a very accurate idea of whether the stock is available for purchase in the quantity you require. If you are seeking to purchase more quantity of a particular item, then please phone us 03 9563 7000 or email stan@stans.com.au  and we will let you know if we can service your request and the length of time it may take.

Can’t find what you are looking for

Stanley’s Menswear has both an online shop and Retail outlet.  Due to time constraints and being a small business we do not have all of our stock available to purchase online.  If you are looking for something that is not available on our online store, please feel free to call us 03 9563 7000 or email stan@stans.com.au with your request.